Communication & Support

ENCRYPTED CHANNEL

Drughub Market Support

We maintain strict operational security protocols. All communication regarding accounts, vendor status, or disputes must be cryptographically signed. Unencrypted messages regarding sensitive drughub market data will be discarded automatically. Please verify your PGP configuration before initiating contact.

PGP REQUIRED: YES 2FA SUPPORT: ACTIVE XMR DISPUTES: PRIORITIZED
Tier 1

Encrypted Email

For account recovery, vendor applications, and general inquiries. You must attach your public key to your first message.

Tier 2

Dispute Center

The internal ticket system is the only authorized channel for order disputes, escrow release, and refund requests.

System Active
Login Required

SLA Stats

Our decentralized support team operates across multiple time zones to ensure rapid resolution of market issues.

AVG RESPONSE: ~4 HOURS
MAX WINDOW: 24 HOURS
STATUS: OPERATIONAL

Official PGP Public Key

ID: 0x8A49B12C
TYPE: RSA 4096

Import this key to your keyring to verify signed messages from administration or to encrypt sensitive data sent to support. Fingerprint: 8A49 B12C 445D 9901 A2B3 C4D5 E6F7 8890 1234 5678

ALWAYS VERIFY THE PGP SIGNATURE OF ANY MESSAGE CLAIMING TO BE FROM STAFF.

Check the Knowledgebase First

90% of support requests regarding deposit confirmations, Monero wallet synchronization, and escrow timers are already answered in our detailed documentation.

Browse FAQ PGP Tutorials